faqs
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What is an assurance visit? + −
An assurance visit is a scheduled visual review of your property — inside and out — while it's vacant or seasonal. Each visit is carefully documented with photos and written notes so you have a clear, time-stamped record for your own peace of mind and for your insurer's requirements.
How often should my property be checked? + −
Most insurance providers require visits every 48–72 hours while a property is vacant. We can help align your schedule with your insurer's policy.
What's included in a standard visit? + −
Visual checks of all entry points, heating and water systems, environmental conditions, and any homeowner-specified observation tasks. Every item is logged and time-stamped.
Do you provide reports after every visit? + −
Yes. Each visit produces a dated photo log and written summary, uploaded to your secure client portal for instant access.
Will you send my reports directly to my insurance company? + −
No. We do not forward reports on your behalf — but we make it easy for you to download and share your records anytime.
How do I access my client account? + −
You'll receive secure login credentials when your account is created. From there you can view visit history, download Proof Packs, and manage billing.
Do you provide maintenance or repair services? + −
No. EquaVita Home Watch is an observation, reporting, and documentation service focused on vacant-home insurance compliance and property oversight. We do not perform maintenance or repairs directly. At the property owner’s request, we can provide referrals to appropriate third-party service providers when additional attention is required.
Are you insured and licensed? + −
Yes. EquaVita Home Watch is fully insured to provide our services in Alberta and holds the appropriate business licensing.
How do I book a service or get a quote? + −
Fill out our quote form on the contact page or call us directly.
What areas do you serve? + −
Sylvan Lake and surrounding Central Alberta communities. Postal-code validation on our intake form will confirm if you're in our service zone.
Still have questions?
We'd love to help. Reach out anytime for a friendly conversation about how we can help you stay insurance-compliant and at ease while you're away.
- 403-895-5952
- info@equavitahomewatch.ca
- Sylvan Lake, Alberta